Widerrufsrecht

Returns & Refund Policy 

1. Right to Cancel (Cooling-Off Period)

You have the right to cancel your order within 14 days of receiving your item, without giving any reason.

To exercise your right to cancel, you must inform us of your decision within this period via email at: [your email here]

Once you notify us, you have an additional 14 days to return the item.

2. Returns Eligibility

To be eligible for a return:

  • The item must be unused, in the same condition you received it

  • It must be in the original packaging

  • Proof of purchase (order confirmation) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or worn

  • Personalised or custom-made products

  • Perishable goods (if applicable)

  • Items sealed for hygiene reasons that have been opened

4. Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, you are entitled to a full refund or replacement.

Please contact us within 30 days of receiving the item with:

  • Photos of the issue

  • Your order number

We will resolve the issue as quickly as possible.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked shipping service, as we cannot guarantee receipt of your return

7. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at: [your email here]

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Processing times may vary depending on your bank

If the issue persists, contact us.

9. Contact Information

For any questions regarding returns and refunds, please contact:

Email: tiktokdark1gringa@gmail.com
Address: Vyne Rd, Basingstoke, Hampshire, RG24 9HL, United Kingdom

10. Your Legal Rights

This policy does not affect your statutory rights under UK law, including your rights under the Consumer Rights Act 2015.